perf: 优化工单body html显示格式及翻译信息

apps/tickets/handler/base.py

@@ -1,6 +1,8 @@
-from django.utils.translation import ugettext as __
+from django.utils.translation import ugettext as _
 from common.utils import get_logger
-from tickets.utils import send_ticket_processed_mail_to_applicant
+from tickets.utils import (
+    send_ticket_processed_mail_to_applicant, send_ticket_applied_mail_to_assignees
+)
 
 
 logger = get_logger(__name__)
@@ -14,9 +16,11 @@ class BaseHandler(object):
     # on action
     def _on_open(self):
         self.ticket.applicant_display = str(self.ticket.applicant)
+        self.ticket.assignees_display = [str(assignee) for assignee in self.ticket.assignees.all()]
         meta_display = getattr(self, '_construct_meta_display_of_open', lambda: {})()
         self.ticket.meta.update(meta_display)
         self.ticket.save()
+        self._send_applied_mail_to_assignees()
 
     def _on_approve(self):
         meta_display = getattr(self, '_construct_meta_display_of_approve', lambda: {})()
@@ -41,11 +45,12 @@ class BaseHandler(object):
         return method()
 
     # email
+    def _send_applied_mail_to_assignees(self):
+        logger.debug('Send applied email to assignees: {}'.format(self.ticket.assignees_display))
+        send_ticket_applied_mail_to_assignees(self.ticket)
+
     def _send_processed_mail_to_applicant(self):
-        msg = 'Ticket ({}) has processed, send mail to applicant ({})'.format(
-            self.ticket.title, self.ticket.applicant_display
-        )
-        logger.debug(msg)
+        logger.debug('Send processed mail to applicant: {}'.format(self.ticket.applicant_display))
         send_ticket_processed_mail_to_applicant(self.ticket)
 
     # comments
@@ -54,13 +59,18 @@ class BaseHandler(object):
         user_display = str(user)
         action_display = self.ticket.get_action_display()
         data = {
-            'body': __('User {} {} the ticket'.format(user_display, action_display)),
+            'body': _('User {} {} the ticket'.format(user_display, action_display)),
             'user': user,
             'user_display': user_display
         }
         return self.ticket.comments.create(**data)
 
     # body
+    body_html_format = '''
+        {}:
+        <div style="margin-left: 20px;">{}</div>
+    '''
+
     def get_body(self):
         old_body = self.ticket.meta.get('body')
         if old_body:
@@ -71,9 +81,7 @@ class BaseHandler(object):
         return basic_body + meta_body
 
     def _construct_basic_body(self):
-        body = '''
-            {}:
-            {}: {},
+        basic_body = '''{}: {},
             {}: {},
             {}: {},
             {}: {},
@@ -81,15 +89,15 @@ class BaseHandler(object):
             {}: {},
             {}: {}
         '''.format(
-            __("Ticket basic info"),
-            __('Ticket title'), self.ticket.title,
-            __('Ticket type'), self.ticket.get_type_display(),
-            __('Ticket applicant'), self.ticket.applicant_display,
-            __('Ticket assignees'), self.ticket.assignees_display,
-            __('Ticket processor'), self.ticket.processor_display,
-            __('Ticket action'), self.ticket.get_action_display(),
-            __('Ticket status'), self.ticket.get_status_display()
+            _('Ticket title'), self.ticket.title,
+            _('Ticket type'), self.ticket.get_type_display(),
+            _('Ticket applicant'), self.ticket.applicant_display,
+            _('Ticket assignees'), self.ticket.assignees_display,
+            _('Ticket processor'), self.ticket.processor_display or _('No'),
+            _('Ticket action'), self.ticket.get_action_display(),
+            _('Ticket status'), self.ticket.get_status_display()
         )
+        body = self.body_html_format.format(_("Ticket basic info"), basic_body)
         return body
 
     def _construct_meta_body(self):
@@ -102,21 +110,11 @@ class BaseHandler(object):
         return body
 
     def _base_construct_meta_body_of_open(self):
-        open_body = '''
-            {}:
-            {}
-        '''.format(
-            __('Ticket applied info'),
-            getattr(self, '_construct_meta_body_of_open', lambda: 'No')()
-        )
-        return open_body
+        meta_body_of_open = getattr(self, '_construct_meta_body_of_open', lambda: 'No')()
+        body = self.body_html_format.format(_('Ticket applied info'), meta_body_of_open)
+        return body
 
     def _base_construct_meta_body_of_approve(self):
-        approve_body = '''
-            {}:
-            {}
-        '''.format(
-            __('Ticket approved info'),
-            getattr(self, '_construct_meta_body_of_approve', lambda: 'No')()
-        )
-        return approve_body
+        meta_body_of_approve = getattr(self, '_construct_meta_body_of_approve', lambda: 'No')()
+        body = self.body_html_format.format(_('Ticket approved info'), meta_body_of_approve)
+        return body