perf: 重构 ticket (#8281)

* perf: 重构 ticket

* perf: 优化 tickets

* perf: 暂存

* perf: 建立 ticket model

* perf: 暂存一下

* perf: 修改 tickets

* perf: 修改 import

* perf: 修改model

* perf: 暂存一波

* perf: 修改...

* del process_map field

* 工单重构

* 资产 应用对接前端

* perf: 修改 ticket

* fix: bug

* 修改迁移文件

* 添加其他api

* 去掉process_map

* perf: 优化去掉 signal

* perf: 修改这里

* 修改一点

* perf: 修改工单

* perf: 修改状态

* perf: 修改工单流转

* step 状态切换

* perf: 修改 ticket open

* perf: 修改流程

* perf: stash it

* 改又改

* stash it

* perf: stash

* stash

* migrate

* perf migrate

* 调整一下

* 修复bug

* 修改一点

* 修改一点

* 优化一波

* perf: ticket migrations

Co-authored-by: ibuler <ibuler@qq.com>
Co-authored-by: feng626 <1304903146@qq.com>

apps/tickets/notifications.py

@@ -1,13 +1,17 @@
 from urllib.parse import urljoin
+import json
 
 from django.conf import settings
 from django.core.cache import cache
 from django.shortcuts import reverse
+from django.db.models.fields import related
 from django.template.loader import render_to_string
+from django.forms import model_to_dict
 from django.utils.translation import ugettext_lazy as _
 
 from notifications.notifications import UserMessage
 from common.utils import get_logger, random_string
+from common.db.encoder import ModelJSONFieldEncoder
 from .models import Ticket
 from . import const
 
@@ -41,8 +45,8 @@ class BaseTicketMessage(UserMessage):
     def get_html_msg(self) -> dict:
         context = dict(
             title=self.content_title,
-            ticket_detail_url=self.ticket_detail_url,
-            body=self.ticket.body.replace('\n', '<br/>'),
+            content=self.content,
+            ticket_detail_url=self.ticket_detail_url
         )
         message = render_to_string('tickets/_msg_ticket.html', context)
         return {
@@ -54,8 +58,48 @@ class BaseTicketMessage(UserMessage):
     def gen_test_msg(cls):
         return None
 
+    @property
+    def content(self):
+        content = [
+            {'title': _('Ticket basic info'), 'content': self.basic_items},
+            {'title': _('Ticket applied info'), 'content': self.spec_items},
+        ]
+        return content
 
-class TicketAppliedToAssignee(BaseTicketMessage):
+    def _get_fields_items(self, item_names):
+        fields = self.ticket._meta._forward_fields_map
+        json_data = json.dumps(model_to_dict(self.ticket), cls=ModelJSONFieldEncoder)
+        data = json.loads(json_data)
+        items = []
+
+        for name in item_names:
+            field = fields[name]
+            item = {'name': name, 'title': field.verbose_name}
+            value = data.get(name)
+            if hasattr(self.ticket, f'get_{name}_display'):
+                value = getattr(self.ticket, f'get_{name}_display')()
+            elif isinstance(field, related.ForeignKey):
+                value = self.ticket.rel_snapshot[name]
+            elif isinstance(field, related.ManyToManyField):
+                value = ', '.join(self.ticket.rel_snapshot[name])
+            item['value'] = value
+            items.append(item)
+        return items
+
+    @property
+    def basic_items(self):
+        item_names = ['serial_num', 'title', 'type', 'state', 'applicant', 'comment']
+        return self._get_fields_items(item_names)
+
+    @property
+    def spec_items(self):
+        fields = self.ticket._meta.local_fields + self.ticket._meta.local_many_to_many
+        excludes = ['ticket_ptr']
+        item_names = [field.name for field in fields if field.name not in excludes]
+        return self._get_fields_items(item_names)
+
+
+class TicketAppliedToAssigneeMessage(BaseTicketMessage):
     def __init__(self, user, ticket):
         self.ticket = ticket
         super().__init__(user)
@@ -69,14 +113,14 @@ class TicketAppliedToAssignee(BaseTicketMessage):
 
     @property
     def content_title(self):
-        return _('Your has a new ticket, applicant - {}').format(
-            str(self.ticket.applicant_display)
-        )
+        return _('Your has a new ticket')
 
     @property
     def subject(self):
-        title = _('New Ticket - {} ({})').format(
-            self.ticket.title, self.ticket.get_type_display()
+        title = _('{}: New Ticket - {} ({})').format(
+            self.ticket.applicant,
+            self.ticket.title,
+            self.ticket.get_type_display()
         )
         return title
 
@@ -85,19 +129,16 @@ class TicketAppliedToAssignee(BaseTicketMessage):
         return urljoin(settings.SITE_URL, url)
 
     def get_html_msg(self) -> dict:
-        body = self.ticket.body.replace('\n', '<br/>')
         context = dict(
             title=self.content_title,
-            ticket_detail_url=self.ticket_detail_url,
-            body=body,
+            content=self.content,
+            ticket_detail_url=self.ticket_detail_url
         )
 
         ticket_approval_url = self.get_ticket_approval_url()
         context.update({'ticket_approval_url': ticket_approval_url})
         message = render_to_string('tickets/_msg_ticket.html', context)
-        cache.set(self.token, {
-            'body': body, 'ticket_id': self.ticket.id
-        }, 3600)
+        cache.set(self.token, {'ticket_id': self.ticket.id, 'content': self.content}, 3600)
         return {
             'subject': self.subject,
             'message': message
@@ -112,7 +153,7 @@ class TicketAppliedToAssignee(BaseTicketMessage):
         return cls(user, ticket)
 
 
-class TicketProcessedToApplicant(BaseTicketMessage):
+class TicketProcessedToApplicantMessage(BaseTicketMessage):
     def __init__(self, user, ticket, processor):
         self.ticket = ticket
         self.processor = processor