mirror of
https://github.com/jumpserver/jumpserver.git
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125 lines
4.3 KiB
Python
125 lines
4.3 KiB
Python
from django.utils.translation import ugettext as _
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from common.utils import get_logger
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from tickets.utils import (
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send_ticket_processed_mail_to_applicant, send_ticket_applied_mail_to_assignees
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)
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logger = get_logger(__name__)
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class BaseHandler(object):
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def __init__(self, ticket):
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self.ticket = ticket
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# on action
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def _on_open(self):
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self.ticket.applicant_display = str(self.ticket.applicant)
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self.ticket.assignees_display = [str(assignee) for assignee in self.ticket.assignees.all()]
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meta_display = getattr(self, '_construct_meta_display_of_open', lambda: {})()
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self.ticket.meta.update(meta_display)
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self.ticket.save()
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self._send_applied_mail_to_assignees()
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def _on_approve(self):
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meta_display = getattr(self, '_construct_meta_display_of_approve', lambda: {})()
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self.ticket.meta.update(meta_display)
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self.__on_process()
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def _on_reject(self):
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self.__on_process()
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def _on_close(self):
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self.__on_process()
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def __on_process(self):
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self.ticket.processor_display = str(self.ticket.processor)
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self.ticket.set_status_closed()
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self._send_processed_mail_to_applicant()
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self.ticket.save()
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def dispatch(self, action):
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self._create_comment_on_action()
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method = getattr(self, f'_on_{action}', lambda: None)
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return method()
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# email
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def _send_applied_mail_to_assignees(self):
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logger.debug('Send applied email to assignees: {}'.format(self.ticket.assignees_display))
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send_ticket_applied_mail_to_assignees(self.ticket)
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def _send_processed_mail_to_applicant(self):
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logger.debug('Send processed mail to applicant: {}'.format(self.ticket.applicant_display))
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send_ticket_processed_mail_to_applicant(self.ticket)
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# comments
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def _create_comment_on_action(self):
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user = self.ticket.applicant if self.ticket.action_open else self.ticket.processor
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user_display = str(user)
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action_display = self.ticket.get_action_display()
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data = {
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'body': _('{} {} the ticket').format(user_display, action_display),
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'user': user,
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'user_display': user_display
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}
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return self.ticket.comments.create(**data)
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# body
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body_html_format = '''
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{}:
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<div style="margin-left: 20px;">{}</div>
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'''
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def get_body(self):
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old_body = self.ticket.meta.get('body')
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if old_body:
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# 之前版本的body
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return old_body
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basic_body = self._construct_basic_body()
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meta_body = self._construct_meta_body()
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return basic_body + meta_body
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def _construct_basic_body(self):
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basic_body = '''{}: {},
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{}: {},
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{}: {},
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{}: {},
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{}: {},
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{}: {}
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'''.format(
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_('Ticket title'), self.ticket.title,
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_('Ticket type'), self.ticket.get_type_display(),
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_('Ticket status'), self.ticket.get_status_display(),
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_('Ticket action'), self.ticket.get_action_display(),
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_('Ticket applicant'), self.ticket.applicant_display,
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_('Ticket assignees'), ', '.join(self.ticket.assignees_display),
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)
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if self.ticket.status_closed:
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basic_body += '''{}: {}'''.format(_('Ticket processor'), self.ticket.processor_display)
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body = self.body_html_format.format(_("Ticket basic info"), basic_body)
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return body
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def _construct_meta_body(self):
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body = ''
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open_body = self._base_construct_meta_body_of_open()
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body += open_body
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if self.ticket.action_approve:
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approve_body = self._base_construct_meta_body_of_approve()
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body += approve_body
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return body
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def _base_construct_meta_body_of_open(self):
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meta_body_of_open = getattr(
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self, '_construct_meta_body_of_open', lambda: _('No content')
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)()
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body = self.body_html_format.format(_('Ticket applied info'), meta_body_of_open)
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return body
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def _base_construct_meta_body_of_approve(self):
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meta_body_of_approve = getattr(
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self, '_construct_meta_body_of_approve', lambda: _('No content')
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)()
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body = self.body_html_format.format(_('Ticket approved info'), meta_body_of_approve)
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return body
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