diff --git a/media/css/seahub.css b/media/css/seahub.css
index 8a3427e004..1757af5abd 100644
--- a/media/css/seahub.css
+++ b/media/css/seahub.css
@@ -2969,3 +2969,8 @@ a.sf-popover-item {
   margin-right: 2px;
   background-color: #DBDBDB;
 }
+
+.unable-view-file-tip {
+  margin-top: 20px;
+  font-size: 1.125rem;
+}
diff --git a/seahub/templates/error.html b/seahub/templates/error.html
index bdbaa3330d..c07fcb367d 100644
--- a/seahub/templates/error.html
+++ b/seahub/templates/error.html
@@ -2,6 +2,11 @@
 
 {% block main_content %}
 <div class="text-panel">
-    <p class="error">{{ error_msg }}</p>
+  {% if unable_view_file %}
+  <img src="{{MEDIA_URL}}img/failed-to-view-file.png" alt="" width="100" />
+  <p class="unable-view-file-tip">{{ error_msg }}</p>
+  {% else %}
+  <p class="error">{{ error_msg }}</p>
+  {% endif %}
 </div>
 {% endblock %}
diff --git a/seahub/utils/__init__.py b/seahub/utils/__init__.py
index e4e1e76a67..054bfd1029 100644
--- a/seahub/utils/__init__.py
+++ b/seahub/utils/__init__.py
@@ -164,6 +164,7 @@ def render_permission_error(request, msg=None, extra_ctx=None):
 
     """
     ctx = {}
+    ctx['unable_view_file'] = msg == _('Unable to view file')
     ctx['error_msg'] = msg or _('permission error')
 
     if extra_ctx:
@@ -178,6 +179,7 @@ def render_error(request, msg=None, extra_ctx=None):
 
     """
     ctx = {}
+    ctx['unable_view_file'] = msg == _('Unable to view file')
     ctx['error_msg'] = msg or _('Internal Server Error')
 
     if extra_ctx:
@@ -554,7 +556,7 @@ def gen_file_get_url_new(repo_id, filepath, op='download'):
     Generate fileserver file url.
     Format: http://<domain:port>/repos/<repo_id>files/<filepath>/?op=download
     """
-    
+
     return '%s/repos/%s/files/%s/?op=%s' % (
         get_fileserver_root(),
         repo_id,
diff --git a/seahub/views/file.py b/seahub/views/file.py
index 2dc89fcaef..5564ac63f3 100644
--- a/seahub/views/file.py
+++ b/seahub/views/file.py
@@ -2064,7 +2064,7 @@ def get_file_content_from_cache(file_id, repo_id, file_name):
                 file_id, 'view', '', use_onetime=False)
 
         if not access_token:
-            err_msg = 'Unable to view file'
+            err_msg = _('Unable to view file')
             return err_msg, file_content
 
         file_raw_path = gen_inner_file_get_url(access_token, file_name)