mirror of
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124 lines
5.1 KiB
Markdown
124 lines
5.1 KiB
Markdown
<!-- BEGIN MUNGE: UNVERSIONED_WARNING -->
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<!-- BEGIN STRIP_FOR_RELEASE -->
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<img src="http://kubernetes.io/img/warning.png" alt="WARNING"
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width="25" height="25">
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<img src="http://kubernetes.io/img/warning.png" alt="WARNING"
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width="25" height="25">
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<img src="http://kubernetes.io/img/warning.png" alt="WARNING"
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width="25" height="25">
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<img src="http://kubernetes.io/img/warning.png" alt="WARNING"
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width="25" height="25">
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<img src="http://kubernetes.io/img/warning.png" alt="WARNING"
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width="25" height="25">
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<h2>PLEASE NOTE: This document applies to the HEAD of the source tree</h2>
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If you are using a released version of Kubernetes, you should
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refer to the docs that go with that version.
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<!-- TAG RELEASE_LINK, added by the munger automatically -->
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<strong>
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The latest release of this document can be found
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[here](http://releases.k8s.io/release-1.2/docs/devel/on-call-user-support.md).
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Documentation for other releases can be found at
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[releases.k8s.io](http://releases.k8s.io).
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</strong>
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--
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<!-- END STRIP_FOR_RELEASE -->
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<!-- END MUNGE: UNVERSIONED_WARNING -->
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## Kubernetes "User Support" Rotation
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### Traffic sources and responsibilities
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* [StackOverflow](http://stackoverflow.com/questions/tagged/kubernetes) and
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[ServerFault](http://serverfault.com/questions/tagged/google-kubernetes):
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Respond to any thread that has no responses and is more than 6 hours old (over
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time we will lengthen this timeout to allow community responses). If you are not
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equipped to respond, it is your job to redirect to someone who can.
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* [Query for unanswered Kubernetes StackOverflow questions](http://stackoverflow.com/search?q=%5Bkubernetes%5D+answers%3A0)
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* [Query for unanswered Kubernetes ServerFault questions](http://serverfault.com/questions/tagged/google-kubernetes?sort=unanswered&pageSize=15)
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* Direct poorly formulated questions to [stackoverflow's tips about how to ask](http://stackoverflow.com/help/how-to-ask)
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* Direct off-topic questions to [stackoverflow's policy](http://stackoverflow.com/help/on-topic)
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* [Slack](https://kubernetes.slack.com) ([registration](http://slack.k8s.io)):
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Your job is to be on Slack, watching for questions and answering or redirecting
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as needed. Also check out the [Slack Archive](http://kubernetes.slackarchive.io/).
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* [Email/Groups](https://groups.google.com/forum/#!forum/google-containers):
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Respond to any thread that has no responses and is more than 6 hours old (over
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time we will lengthen this timeout to allow community responses). If you are not
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equipped to respond, it is your job to redirect to someone who can.
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* [Legacy] [IRC](irc://irc.freenode.net/#google-containers)
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(irc.freenode.net #google-containers): watch IRC for questions and try to
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redirect users to Slack. Also check out the
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[IRC logs](https://botbot.me/freenode/google-containers/).
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In general, try to direct support questions to:
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1. Documentation, such as the [user guide](../user-guide/README.md) and
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[troubleshooting guide](../troubleshooting.md)
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2. Stackoverflow
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If you see questions on a forum other than Stackoverflow, try to redirect them
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to Stackoverflow. Example response:
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```code
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Please re-post your question to [stackoverflow]
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(http://stackoverflow.com/questions/tagged/kubernetes).
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We are trying to consolidate the channels to which questions for help/support
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are posted so that we can improve our efficiency in responding to your requests,
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and to make it easier for you to find answers to frequently asked questions and
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how to address common use cases.
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We regularly see messages posted in multiple forums, with the full response
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thread only in one place or, worse, spread across multiple forums. Also, the
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large volume of support issues on github is making it difficult for us to use
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issues to identify real bugs.
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The Kubernetes team scans stackoverflow on a regular basis, and will try to
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ensure your questions don't go unanswered.
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Before posting a new question, please search stackoverflow for answers to
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similar questions, and also familiarize yourself with:
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* [user guide](http://kubernetes.io/v1.1/)
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* [troubleshooting guide](http://kubernetes.io/v1.1/docs/troubleshooting.html)
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Again, thanks for using Kubernetes.
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The Kubernetes Team
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```
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If you answer a question (in any of the above forums) that you think might be
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useful for someone else in the future, *please add it to one of the FAQs in the
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wiki*:
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* [User FAQ](https://github.com/kubernetes/kubernetes/wiki/User-FAQ)
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* [Developer FAQ](https://github.com/kubernetes/kubernetes/wiki/Developer-FAQ)
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* [Debugging FAQ](https://github.com/kubernetes/kubernetes/wiki/Debugging-FAQ).
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Getting it into the FAQ is more important than polish. Please indicate the date
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it was added, so people can judge the likelihood that it is out-of-date (and
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please correct any FAQ entries that you see contain out-of-date information).
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### Contact information
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[@k8s-support-oncall](https://github.com/k8s-support-oncall) will reach the
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current person on call.
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<!-- BEGIN MUNGE: GENERATED_ANALYTICS -->
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[]()
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<!-- END MUNGE: GENERATED_ANALYTICS -->
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